Return Policy

ONLINE RETURN POLICY

All merchandise must be shipped back within 7 days, starting from the day you received the product. 

All tags must be intact and the item unworn or unused. If there are any signs of use or the item is returned outside of the 7-day window, we will not be able to accept the return, and the item will be returned to you at your expense.  If your order included a full-price item, a complimentary UPS return label will be included in your box. Once your return is received, we will immediately refund your original order if it meets the above criteria. 

Please e-mail receiving@valentinesaustin.com or call (512) 347-9488 if you have any questions!

 

IN-STORE RETURN POLICY

Jewelry, Intimates, Swim and Sale Items are FINAL SALE. 

Returns for full price merchandise must be made within 3 days of purchase date for Exchange/Store Credit Only. All tags must be intact and the item unworn or unused. If there are any signs of use, we will not be able to accept the return.

Full price items are eligible for exchange or store credit only. No exceptions.