SHIPPING POLICY

Valentines offers free shipping on purchases over $500.

Packages are generally dispatched within 2 working days after receipt of payment and are shipped with tracking and drop-off without signature. Packages are not shipped on Saturdays or Sundays.

Fine jewelry shipments require a signature upon delivery. If you choose to waive the required signature for fine jewelry purchases, you assume complete responsibility for your fine jewelry order.

Whichever shipment choice you make, you will receive an email from Shopify with a link to track your package online.

We recommend grouping items into a single order whenever possible. We are unable to combine separate orders placed at different times, and shipping fees will apply to each.

Shipping fees include handling and packing fees as well as postage costs.

Every order is carefully inspected by our team to ensure each item is in new condition before shipping. We take special care when packing your order to protect fragile items so they arrive in flawless condition.

Shipping fees include handling, packing, and postage costs. While every precaution is taken, Valentines is not responsible for damaged, stolen, lost, missing, or late packages once they are in the carrier’s possession.

For safety reasons, orders that contain one or more aerosol products require standard shipping and cannot be expedited.

Our boxes are generously sized to ensure your items arrive well-protected.

Please email shop@valentinesaustin.com if:

• You prefer delivery with a required signature for which an additional cost will be applied.
• You need to receive your order by a specific date.
• You experience any issues with your package (loss, damage, etc.). Please include your order number and, if applicable, photos of the packaging or product. If you choose to file a claim directly with the carrier, Valentines will not be able to issue a refund.

SHIPPING TIMELINES

Order Processing Time for ALL Orders: 1-2 Business Days

Regular Shipping Options:

• Standard - UPS Ground - 3-5 Business Days - $15
• Expedited - UPS 2nd Day Air - 2 Business Days - $25
• Overnight - UPS Next Day Air Saver - 1 Business Day - $50

Special Shipping Options (Fragile, Oversized, or Heavyweight Items):

• Standard UPS Ground 3-5 Business Days - $25
• Expedited UPS 2nd Day Air - $50
• Overnight UPS Next Day Air Saver - $75

ONLINE ORDER PICKUP POLICY

In store pickup orders are available 24-48 hours after purchase at Valentines in Davenport Village. You will receive an email when your order is ready for pickup.

Valentines will hold your pickup order for up to 7 days after purchase.

After 7 days the item will be shipped to your billing address at your expense.